Privacy policy

OrganizeGo values your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data when you shop with us at organizego.ca.

By using this Site or making a purchase, you agree to the terms of this Policy.

Information We Collect
When you shop with us or contact us, we may collect:

  • Your name, shipping and billing address, email address, and phone number
  • Payment information (processed securely through Shopify Payments — we do not store your full card details)
  • Order history and purchase details
  • Information about how you browse and use our Site (such as device type, browser, and IP address)
  • Any information you provide when contacting our support team

How We Use Your Information
We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, including shipping and delivery updates
  • Respond to customer service inquiries and return/refund requests
  • Improve our Site and product offerings
  • Send you promotional emails or updates, but only if you've opted in — you can unsubscribe at any time
  • Detect and prevent fraud

Sharing Your Information
We do not sell your personal information. We share your information only in the following circumstances:

  • With our fulfillment supplier(s): To fulfill and ship your order, necessary order details (such as your name, shipping address, and order contents) are shared with our supplier partners who handle warehousing and delivery on our behalf.
  • With service providers: We work with trusted third parties (such as Shopify, our payment processor, and email/marketing tools) who help us operate our Site. These providers only receive the information necessary to perform their services.
  • If required by law: We may disclose information if required to comply with a legal obligation or to protect our legal rights.
  • In a business transfer: If OrganizeGo is ever sold or transferred, your information may be transferred as part of that transaction.

Cookies and Tracking
We use cookies and similar technologies to improve your shopping experience, remember your cart, and understand how our Site is used. If you're running advertising campaigns (e.g., Google Ads), this is also where you'd disclose conversion tracking pixels — see note below.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our Site, such as adding items to your cart or completing checkout.

Data Storage and Security
We use industry-standard security measures, including SSL encryption, to protect your personal information. While we take reasonable steps to safeguard your data, no method of transmission over the internet is 100% secure.

Your information may be processed or stored by service providers located outside of Canada (including Shopify's infrastructure). We take reasonable steps to ensure your data remains protected in line with this Policy wherever it is processed.

Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your information, subject to legal or operational requirements
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@organizego.ca.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our Site after changes are posted constitutes acceptance of the updated Policy.

Contact Us
Questions about this Privacy Policy or how we handle your data can be sent to support@organizego.ca.