Shipping policy
Free Shipping, Canada-Wide
We offer free shipping on every order across Canada. The only exceptions are the Yukon, Northwest Territories, and Nunavut, along with select rural and remote postal codes, where additional shipping fees may apply.
Delivery Times
- Ontario: 1–3 business days
- Rest of Canada: 2–9 business days
- Northern Territories (YT, NT, NU): 6–12+ business days, subject to remote-area surcharges
Orders ship within 24 hours of payment confirmation (excluding weekends and holidays), and you'll receive tracking information by email shortly after.
Shipping Restrictions
We can only deliver to verified physical addresses — we're unable to ship to PO boxes. A valid phone number is required at checkout, as couriers use it to coordinate delivery if you're unavailable or if an issue arises with your shipment.
Missed Deliveries
If you're not home, your courier may leave the package at your door. If a signature or delivery attempt fails, up to two redelivery attempts will be made. If a third attempt is needed, the package must be picked up from the courier's local station before it's returned to our warehouse.
Damaged Packages
If your package arrives visibly damaged, please note "Package Damaged" when signing for delivery, and email us at support@organizego.ca right away with photos. Please keep all original packaging and materials — damage claims cannot be processed without them. See our Refund Policy for full details on how damage claims are handled.
Order Tracking
Once your order ships, you'll receive a tracking number by email. If you haven't received tracking information or your item hasn't arrived within 9 business days of your order confirmation, please contact us right away so we can look into it.
Questions?
Reach out anytime at support@organizego.ca.