Refund policy

Refund & Return Policy

At OrganizeGo, we want you to feel confident in every purchase. Here's how our returns process works.

30-Day Return Window
All purchases may be returned for any reason within 30 days of delivery. To start a return, contact us at support@organizego.ca with your order number and a brief description of why you'd like to return the item.

Defective or Damaged Items
If your item arrives damaged, defective, or is missing parts, contact us immediately with photos or video of the issue. We'll process your claim and, once approved, issue a full refund or replacement at no cost to you — including return shipping, which we cover in full for defective or damaged products.

Change of Mind Returns
If you simply changed your mind or no longer want the item, you're welcome to return it within 30 days, but return shipping costs are the customer's responsibility. Items must be returned in their original packaging with all included accessories.

Optional Pickup Service
For eligible items (longest side under 100 inches, perimeter under 150 inches, and weight under 140 lbs), we can arrange a pickup instead of you shipping it yourself. A pickup fee applies and will be deducted from your refund — we'll confirm the exact cost with you before scheduling.

Return Shipping Requirements
If you're arranging your own return shipment, please provide us with a tracking number once shipped. Refunds are issued only after the item is confirmed received, or after we've confirmed that submitted photos are sufficient in place of a physical return.

Refund Timeline
Once your return is received and inspected (or your claim is approved), please allow 2–5 business days for your refund to be issued. Approved damage/defect claims are typically completed within 3–5 business days.

Replacement Parts & Units
If a replacement part or unit is requested instead of a refund, fulfillment timing depends on product availability. In some cases, an alternative solution may be offered if the original item is no longer available.

Please Note
Returns must be authorized before shipping — unauthorized returns may not be accepted, and shipping costs for those will not be reimbursed. All returns are subject to review to confirm eligibility.